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RosterCare: High-Touch Support That Keeps Integrations Moving

by

Mick Hewitt

Number of Minutes to Read Icon
5
min read •
2.11.2026

For most edtech vendors, the hardest part isn’t proving your product’s value — it’s getting districts live.

District integrations aren’t just technical checkboxes. They’re high-stakes moments that determine how quickly schools can start using your product, how confident districts feel in your team, and how fast revenue actually turns on.

When integrations go smoothly, everyone wins. Districts onboard quickly. Implementation teams stay on schedule. Engineering stays focused on building the product instead of fighting data issues.

But when integrations stall, the ripple effects are real. Onboarding timelines slip. Support tickets pile up. Engineers get pulled into troubleshooting. Deals drag. Customer confidence erodes.

That’s exactly why we created RosterCare — a premium, high-touch success program designed to help edtech vendors move faster, reduce friction, and deliver consistently smooth district integrations at scale.

What Is RosterCare?

RosterCare is Ednition’s dedicated support and success program for vendors running mission-critical district integrations through RosterStream.

Think of it as an extension of your team — seasoned rostering experts who’ve navigated thousands of district integrations, SIS migrations, and complex data scenarios across the K-12 ecosystem. Instead of solving the same problems district by district, your team gets direct access to proven expertise, established workflows, and hands-on guidance when it matters most.

The result: faster time-to-value for districts, fewer escalations for your team, and a consistently strong integration experience that builds trust and long-term customer relationships.

What’s Included with RosterCare

RosterCare combines proactive guidance, hands-on execution, and priority support to keep integrations moving forward without unnecessary delays.

District Assist & Data Source Setup

We work directly with your team — and when needed, with districts — to configure data sources correctly from day one, reducing back-and-forth and avoiding common setup pitfalls that slow onboarding.

Migration Assistance

Whether districts are moving off Clever, switching SIS platforms, or navigating larger infrastructure changes, we provide hands-on project guidance to help manage timelines, expectations, and technical complexity with confidence.

Live Training for Extended Teams

Interactive training sessions for sales, support, and implementation teams help your entire organization understand RosterStream, speak confidently about integrations, and position rostering as a competitive advantage.

Dedicated Customer Success Manager

A single point of contact who knows your business, understands your goals, and helps ensure onboarding, migrations, and ongoing growth stay on track.

Priority Response Times

When issues arise, RosterCare customers receive elevated priority, ensuring faster response and resolution when timing matters.

Dedicated Slack Channel

A direct communication line to Ednition experts for quick questions, collaboration, and real-time problem solving.

Knowledge Base & Technical Documentation

On-demand access to detailed documentation, connection guides, and best practices to support your team as you scale.

RosterCare turns integrations from unpredictable bottlenecks into a managed, repeatable process.

How RosterCare Accelerates Growth for EdTech Vendors

Teams using RosterCare consistently tell us the same thing: integrations stop being a drag on the business and start becoming a strength.

Here’s what that looks like in practice:

Faster Time-to-Value

Districts get live faster, which drives quicker adoption, stronger customer confidence, and better references for future sales.

Expert Guidance When It Counts

Your team benefits from deep experience across dozens of SIS platforms, connection methods, and real-world edge cases — without learning everything the hard way.

Less Engineering Drag

Engineering stays focused on product innovation instead of being pulled into district-specific troubleshooting and migration support.

Proven Assets & Playbooks

Access templates, workflows, and positioning materials that make migrations smoother and help your teams confidently communicate your rostering strategy.

RosterCare isn’t just about solving problems when something breaks. It’s about giving your organization the confidence to scale integrations without slowing down growth.

In short: RosterCare transforms rostering from an operational burden into a strategic advantage.

Ready to Move Faster?

If you’re looking for faster onboarding, smoother migrations, and expert support at every step, RosterCare is built for teams who want integrations to move as quickly as their product roadmap.

Talk with our team to see how RosterCare can support your next phase of growth.

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